The Green Parent

Raising kids with conscience

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Privacy Policy

We promise to:

Do our best to deliver your goods as purchased from The Green parent shop within 10 working days of your order. Usually they will arrive much sooner! Exceptions to this may occur if there is a problem with supplies. We will contact you to notify you of any delays.

Delivery

UK addresses: Goods will usually be sent by 2nd class post
Overseas addresses: Goods will usually be sent by airmail post

Back orders:

If an item is not in stock we will notify you and you have the option of a) waiting for the item to arrive or b) having a full refund. The refund will include any postage charged for that item or items.

Refunds:

Funds will be reimbursed to the card used in the transaction.

Returns:

If an item is faulty or an error is made on our part then you will be given the choice of a) a full refund or b) a replacement of the goods. Please notify us within 7 days of receipt of the order, otherwise no compensation can be guaranteed. Postage costs will be refunded.

If an item is not required it should be returned in a condition that it can be resold. If the condition is satisfactory then the return will be dealt with as above. Postage costs will not be refunded.

Tax charges - what are they? Who has to pay them?

Books and magazines have no VAT charged on them. Other items, such as calendars, cards, etc. have VAT included in the price to the customer. Overseas customers may have to pay import taxes on receipt of the goods - this will depend on the country concerned.

Guarantee - what are the terms?

We guarantee that all items are sent in good condition. If they arrive in less than good condition they must be returned to us within 7 days of receipt for replacement or full refund.

Price and availability:

Goods are offered subject to availability and may be withdrawn without notice. We also reserve the right to vary prices up or down without notice.

Credit Card Security:

The Green Parent online shop uses the highly secure WorldPay payment system to protect your credit card number should you use this option to pay. The transfer of the purchase details from our site to WorldPay are encapsulated using encrypted and digitally-signed protocol to ensure that the information passed is secure and tamper-proof.

Did you know?

The risk of credit card fraud is 100 times greater when you hand your card to the waiter in a restaurant than when you shop on the Internet! Modern day encryption technology, used by many Internet stores similar to us, virtually eliminates credit card fraud on the Internet.

Privacy Policy

We request personal details on the order form for our records only. We will not disclose customer information to third parties.

Subscriptions

Q. Subscription processing - how long will it take?

Subscriptions are usually processed within 2 days. (Variation may occur due to unforeseen staff shortages.)

Q. When will I receive my first magazine?

We aim to send out all orders within ten working days of receipt of subscription order if possible. If the order is particularly urgent the please notify us at time of ordering and we will do our best to get it to you on time.

Gift Subscriptions

A letter and locally-crafted giftcard will be sent to the recipient of the gift telling them who the gift is from, and the number of issues paid for, along with the current issue if that is the first magazine of the subscription. If the subscription is to start with the next issue, not yet published, a letter will be sent informing the recipient of the above as well as the publication date of the next issue.

Tax Charges

Books and magazines have no VAT charged on them. Overseas customers may have to pay import taxes on receipt of the goods - this will depend on the country concerned.

Green Parent Publications are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@thegreenparent.co.uk or call us on +44(0)01825 872858. This number is charged at standard rates and is manned Monday to Friday 9am to 5pm (excluding Bank Holidays).